Privacy policy

We take seriously the privacy of those that visit our website. This privacy policy has been established to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

By accessing this website you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend an on-line seminar or demonstration
  • To receive specific information from us such as a whitepaper or code sample
  • To sign up for a mailing list
  • To correspond with us
  • Or any other such activity that we deem necessary

When ordering services or products from us you may be asked to provide your name, email address, mailing address, phone number or other details to help you with your solution.

We do not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests
  • To quickly process your transactions
  • To follow up with them after correspondence (live chat, email or phone inquiries)

When do we remove your information?

Should you take the decision to cancel any of your services with us then we will immediately mark your personal data as inactive. After a period of no more than 12 months your personal data will be deleted from our systems.

Do we use ‘cookies’?

‘Cookies’ are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site.

We do make use of cookies as one part of the security measures we have in place to protect user accounts in our portal.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at:

The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of our website if you do so.

How is personally identifiable information safeguarded?

We use industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Physical and multi-factor authentication are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Our website may contain links to other internet web sites. YouCloudIT neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-YouCloudIT websites.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include partners and other parties who assist us in operating some of our solutions, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We will always provide the least amount of information needed to provide those services and obfuscate information where we can.

We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Amendments to this policy

We may update this policy from time to time by publishing a new version on our website. You should check this document occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy on our website.

Your rights

In this section we have broken down the rights that you have under data protection law. These rights are complex, therefore not all of the details have been included in this section. We would recommend that you read the relevant laws and guidance from the relevant authorities for a full explanation of these rights.

Under the data protection law, you have;

  • The right to access
    You can ask us to confirm whether or not we process your personal data and, where do, you can have access to the personal data. As long as we do not affect the rights and freedom of others, we will supply you a copy of your personal data. The first copy is free of charge but we may have to charge for subsequent copies.
  • The right to rectification
    Where we have not correctly captured the personal data we have about you then you have the right to have this rectified.
  • The right to erasure
    You have the right to have your personal data erased without any delay. For example, you no longer take services from us, withdrawing consent to consent-based processing. Where there are legal obligations this right to erasure may not be fulfilled.
  • The right to restrict processing
    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection.
  • The right to object to processing
    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
  • The right to data portability
    You have the right to obtain and reuse your personal data for your own purposes across different services. You have the right to have your personal information moved, copied or transferred easily from one IT environment to another in a safe and secure way, without hindrance to usability.
  • The right to complain to a supervisory authority
    If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
  • The right to withdraw consent
    We regularly review consents to check that you are still happy to receive information from us. If you want to withdraw your consent, then please let us know and we will act upon that request as quickly as we can.

How to contact us

Questions, comments or requests concerning this privacy policy or data protection matters are welcomed. Our details are:
Email address:
Mailing address: The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury WA4 4FS

Telephone: 03330 500 600

Effective: 22 March 2018