How does it work?

Ransomware is a form of malicious software (malware) that enables cyber criminals to remotely lock down or encrypt the files on your device. Criminals use ransomware to extort money from you (a ransom), and will claim to restore access to your files or device once you have paid. Ransomware can be delivered in various ways; for example, via attachments in authentic looking emails purporting to be from genuine companies.

What you should do…

Antivirus software

Use antivirus software such as CyberGuard.

Up-to-date antivirus software will protect your device and data from both known and emerging malware threats. Install antivirus software, or use your operating system’s built-in malware protection features (such as Windows Defender on Microsoft Windows) on all of your devices. Where required, configure it to automatically update.

Software updates

Software updates will often contain important security upgrades which will help protect your device from malware, such as ransomware, and hackers. Install the latest software and app updates on all of your devices.

We can keep your devices up-to-date and secure with CyberAssure.


Backup your important data.

Backup all of your important data to a storage device that won’t be left connected to your computer or network, such as an external hard drive, or an online storage service.

Keep your data in Office 365 safe with DataSafe.


Be careful with email attachments and links. Keep yourself safe with CyberGuard.

Criminals can spoof email addresses to make it appear as though the email you’ve received was sent by a person or company you recognise. These emails will often include¬†attachments containing malware, or links to websites designed to steal your personal or financial information. Don’t open attachments or click on the links within any unsolicited emails you receive.